Effective Change Management for Government Contractors
Discover how strategic change management can drive success for government contractors, overcoming resistance and adopting new solutions.
ScottMadden frequently helps organizations develop and execute change management processes. Contact us to learn how we can help support your business transformation and shared services projects.
A Business Change Management Case History
Change management plays a pivotal role in guiding organizations through transformation, embodying a structured approach to shifting individuals, teams, and processes from their present state to a desired future state.
This concept is illustrated in this case the history of a government contractor facing the challenge of adopting a more comprehensive, scalable, and standardized solution for project management. The importance of change management here lies in its ability to address resistance from stakeholders, ensuring a smooth transition by emphasizing communication, training, and stakeholder engagement.
Through this example, the benefits of corporate change management—such as enhanced adaptability, improved efficiency, and stakeholder satisfaction—become evident, highlighting why anticipating and managing change is a crucial success factor.
At A Glance
Executed Change Plan
Executed a three-prong change management plan, including
- Communications
- Training
- Stakeholder Engagement Activities
Gathered Feedback
Created feedback loop to continually improve change approach
Managed Resistance to Change
Identified and addressed sources of resistance to change
Challenge
ScottMadden led the change management planning and execution for the rollout of an out-of-the-box program management tool. Ahead of the launch, the business encountered significant resistance from the impacted stakeholders, which were accustomed to their long-standing, customizable, homegrown tools. ScottMadden leveraged its change management methodologies and tools to address the heavy resistance and drive adoption of a more comprehensive, scalable, and standardized tool set.
Process
- Assessed change readiness of the impacted stakeholders through a series of interviews
- Conducted a stakeholder impact assessment to identify how each stakeholder group would be impacted
- Developed and executed a three-prong change management plan, including communications, training, and stakeholder engagement activities, in order to move each stakeholder group along the change curve
- Established a consistent stakeholder feedback loop to support continuous improvement of the change management approach
- Redesigned the pre-existing training plan in order to reduce the training demand on stakeholders, increase engagement, and improve comprehension
- Established post-launch support teams and engagement activities in order to increase near- and long-term adoption and use of the tool
Result
- Identified and addressed sources of initial resistance
- Managed stakeholder engagement and feedback
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