Business Process Improvement for LDCs

Many LDCs operate with a traditional utility mindset, and often have culture and investments steeped in the legacy of a 100+ year old company, making it difficult to address challenges of attrition, volatile commodity prices, uncertain demand, shrinking margins, and continued competition from electric. Several leading LDCs have used a proven Business Process Improvement (BPI) method to review and improve their core business. In doing so, they have improved operating income per employee, ingrained a culture of continuous improvement, and created real, positive change in how employees do their jobs.

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