ScottMadden and APQC Automation Highlights
Report
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How To Design and Implement A New Procurement Model
Article
Designing and implementing a new service delivery model for procurement is no small feat. This form of procurement transformation requires sophisticated project management, substantive changes to policies…
ScottMadden and APQC Automation Highlights
Report
Shared Services Organizations (SSOs) are adopting automation technologies as a part of their business strategy to improve efficiency, reduce operating costs, drive data-informed decisions, reduce risks, and…
Driving Effective Transformation in Procurement
Article
Beginning in the mid- to late-2000s, many procurement organizations evolved from a largely decentralized model to one that is more centralized and focused on strategic procurement activities.…
The Shared Services Journey: Automation
Pillar
“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
Remodeling the Model: Top Five Ways to Repair, Renovate, or Rebuild Your HR Services
White Paper
Whether your HR service delivery requires slight improvements or some serious repair, ScottMadden can help. This white paper discusses the top five ways to repair, renovate, or…
Leveraging RPA to Enhance the Employee Experience
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Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
VCU Health System Transforms HR Services and Support
Case Study
Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
Key Considerations for Implementing Live Chat in Your Service Center
Article
While live chat is not new technology within service centers, it might be new for your organization or your operation. Understanding your customer expectations and your resource…
Shared Services in a Virtual World – What’s Working and What Are the Challenges?
Article
SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.
Top Shared Services Priorities
Article
Wherever you are in the transformation journey, ScottMadden has the right solutions to help your SSO succeed in the long term.
Transitioning Your Business from Recovery to Growth
Article
As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
Managing Your Shared Services Operations during Disruption
Article
The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
Higher Education Strategies and Tactics for Long-Term Success
Article
Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.
Five Keys to Designing the Future Finance Model
Article
What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…
The Blueprint for Improving Service Delivery
White Paper
This report shares the blueprint for improving service delivery using workload analysis.
Robotic Process Automation: Innovative Transformation Tool for Shared Services
White Paper
Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.
Building the Business Case for Shared Services
White Paper
Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…
Transforming Services in Higher Education
Case Study
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
Finance Shared Services Implementation: The Roadmap to Reducing Costs and Improving Customer Service
Case Study
ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…
ScottMadden’s SSO Accelerator – Taking SSO to the Next Level
Video
SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. Access this video and…
Finance Shared Services: Leaders Do a Lot of Things Right
Article
This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
Finance Shared Services Benchmark Highlights
Report
This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.
Reimagining the Finance Service Delivery Model
Article
In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…
Using Virtual Agents to Streamline Supply Chain and Finance Management
Article
VAs can deliver scale and flexibility to allow companies better interaction with their customers and ensure more accurate information flow. Learn key elements and practical use cases…
Changing Finance Skillsets in a Digital World: How the Wave of Technology Is Changing the Skillsets Financial Employees Need
White Paper
What is driving the evolution of the finance skillset? Access this new white paper to explore this question and learn four key skills that are crucial for…
Finance Shared Services Uncovered: Trends in Delivery Models, Scope of Services, Staffing, Performance and Technologies
Article
This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
Establishing a Center of Expertise for an Enterprise-wide RPA Program
White Paper
In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program,…
Plan a Sustainable, Enterprise-wide RPA Model
White Paper
In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…
Global Business Services: The Evolving Standard for Global Service Delivery
White Paper
This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.
The Next Wave for Financial Shared Services – Financial Planning and Analysis Service Support
White Paper
The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.
Chairman’s Takeaways: Finance & Accounting Shared Services Conference Recap
Report
This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.
Robotic Process Automation: Keys to a Successful Implementation
White Paper
ScottMadden has developed a path to Robotic Process Automation success, allowing you to develop a customized strategy that will ensure a successful implementation for your organization. Dive…
Aligning Business Drivers Between Finance and Procurement
Video
Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality
International Accounting Global Business Services Evaluation and Design
Case Study
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
Standardizing Procure-to-Pay Processes Today Means Savings Tomorrow
Case Study
This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.
Intelligent Automation on the Horizon
White Paper
This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.
How Intelligent Automation Will Impact Today’s Global Business Services Model
White Paper
This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…
The Energy Industry Update – Volume 4, Issue 1
Energy Industry Update
The Energy Industry Update (EIU) is a compendium of breaking news, emerging issues, and recent developments in the energy industry.
Finance Shared Services: Geographic Model, Governance, and Scope
Article
Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
Finance Shared Services: Technology and Analytics
Article
This series article summarizes the practices of top performers and trends regarding technology and analytics
Finance Shared Services: Global Trends In Finance Shared Service Locations
Article
This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…
Governing Procure-to-Pay As An End-to-End Process
Article
End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance…
How to Diagnose and Fix Problems with Your Procure-to-Pay Model
Article
Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur…
Evolution of the HR Business Partner
Pillar
Now is the time for HR leaders to reimagine the role of the HRBP.
Private Equity Rapid Organic Improvement to the Portfolio
Article
How to Prepare an Acquisition for Scale and Boost Value in the Private Equity Industry Introduction As a private equity firm, you need to find value…