The outcomes of a business case can mean a make-or-break decision for moving forward with shared services. It is critical that you create a business case to understand your costs and savings opportunities and be able to demonstrate the benefits of this significant change to your organization. Additionally, the business case creates the baseline from which to measure your progress once you go live with the new model.

ScottMadden recently updated our analysis of shared services business cases we helped develop for our clients in the areas of finance and accounting (F&A), human resources (HR), and multifunction shared services. These business cases spanned a wide range of industries, including:

• Communications/entertainment
• Energy
• Healthcare
• Life sciences/pharmaceuticals
• Manufacturing
• Public sector (government, non-profit, education)
• Security/aerospace/defense

We looked for typical returns and staff reductions, as well as ranges for implementation costs and significant savings opportunities. The latest results of this analysis are presented in this report.

 Additional Contributing Author: Min Qin