A leading private research university was navigating its journey to futurize its HR function, which consisted of more than 120 employees, streamline work, ensure compliance, and better support the university. Throughout the HR organization, a lack of understanding, trust, and alignment, coupled with the global pandemic, stumped the project team’s ability to implement change successfully. ScottMadden was engaged as a change management partner to help create a shared level of understanding and build trust among the HR department.
In the past two decades, technology disruptions have dramatically shifted customer expectations in the marketplace. Thanks to interactions with best-in-class customer-centric products, services, and applications, consumers are more empowered than ever before—they expect a cohesive and positive experience through every point of engagement. However, oftentimes companies develop their processes with service delivery in mind rather than the user experience (UX). Whether services are being delivered to vendors, internal clientele, or external customers, a poor user experience exposes the need for a UX process redesign to remove complex and cumbersome experiences for the customer.
A second wave of coal plant closures is projected across the United States in the next five to ten years. The first wave began in the early 2000s and was driven solely by economic considerations. The coming second wave will be driven by similar economic considerations but will be buoyed by socio-political factors. Net-zero, renewable portfolio standards, and other clean energy emission goals and mandates, coupled with a new emphasis on environmental, social, and governance (ESG) initiatives, will accelerate the timing of coal plant retirements. ScottMadden projects the end of coal as an electric generation source in the United States sometime within this century.
Over the past decade, we have been shifting our landscape towards EV and having a better understanding of how customers will adopt these transitions is vital. Check out this recent episode of the Energy Central Power Perspectives podcast to hear ScottMadden Partner, Kevin Hernandez, speak more about these opportunities.
A midsize healthcare organization was experiencing employee dissatisfaction around perceived pay inequities. The company wanted to understand if compensation gaps existed across demographics, positions, departments, etc. and revise compensation policies to create a standardized approach. With the help of ScottMadden, the HR group was able to develop explanatory compensation models for key positions, identify specific pay gaps, define a standard approach to compensation, and apply the new standards and statistical models to address this sensitive issue.
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