Insights

Protected: Shared Services in Higher Education 2019

April 19, 2019

This content is password protected. To view it please enter your password below:

Global Trends in Financial Shared Service Center Locations

April 11, 2019

A Discussion of Key Findings Related to Location Considerations

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The study was designed by ScottMadden and surveys were administered by APQC over four cycles: spring/summer 2014; spring/summer 2015; summer/fall 2016; and spring/summer 2018. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, location, performance, and technologies leveraged.


Continue reading

Financial Shared Services: Leaders are Leveraging Technology and Analytics

April 11, 2019

A Discussion of Key Findings Related to Technology and Analytics

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The study was designed by ScottMadden and surveys were administered by APQC over four cycles: spring/summer 2014; spring/summer 2015; summer/fall 2016; and spring/summer 2018. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, location, performance, and technologies leveraged.


Continue reading

Financial Shared Services: Comparing Staffing and Cost Metrics

April 11, 2019

A Discussion of Key Findings Related to Staffing, Cost, and Productivity

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The study was designed by ScottMadden and surveys were administered by APQC over four cycles: spring/summer 2014; spring/summer 2015; summer/fall 2016; and spring/summer 2018. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, location, performance, and technologies leveraged.


Continue reading

Financial Shared Services: Governance, Structure, and Scope

April 11, 2019

A Discussion of Key Findings Related to How Shared Services are Structured and the Scope of Services

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The study was designed by ScottMadden and surveys were administered by APQC over four cycles: spring/summer 2014; spring/summer 2015; summer/fall 2016; and spring/summer 2018. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, location, performance, and technologies leveraged.


Continue reading

Financial Shared Services: Leaders Do a Lot of Things Right

April 11, 2019

Executive Summary of Key Findings

In January of 2019, ScottMadden’s Brad DeMent and Trey Robinson delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The study was designed by ScottMadden and surveys were administered by APQC over four cycles: spring/summer 2014; spring/summer 2015; summer/fall 2016; and spring/summer 2018. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, performance, and technologies leveraged.


Continue reading

Finance Shared Services Uncovered: Delivery Model, Scope of Services, Staffing, Performance and Technologies

April 11, 2019

Charging Up: A Review of Electric Vehicle Workplace Charging

April 1, 2019

The United States hit an electric vehicle milestone late last year. In October 2018, we crossed the threshold of one million plug-in electric vehicles sold. Electric vehicle sales are forecasted to expand even faster as new models become available to consumers. You would think that this means only positive environmental and economic outcomes.


Continue reading

Five Keys to a Successful Shared Services Transformation

March 19, 2019

Is your organization ready to implement a leading practices shared services delivery model? When organizations effectively implement a shared services delivery model, they can benefit from improved customer experience, better cost control, heightened scalability and integration, and improved transparency across enterprise data. In order to achieve these results, outlining a clear vision, maintaining support from stakeholders, forming an effective implementation team, calculating the benefits, and ensuring an effective framework for change are necessary elements for success. We have identified five key steps to ensure the successful transformation to a leading practices shared services delivery model.


Continue reading

Designing a Leading Practices Service Delivery Model with Shared Services

March 19, 2019

There is significant pressure on organizations to be financially nimble, lead the people and cultural aspects of the organization, standardize and globalize operations, consumerize service experiences, and cut costs. While meeting these new challenges, corporate functions providing internal service are also being required to be more business oriented. Terms like “strategic,” “business partner,” “scalable,” and “value-added services” are frequently used to describe the ideal functional organization.


Continue reading

Innovating to Improve and Mature Your Shared Services Organization

March 19, 2019

Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. In order to continue to bring value to the business and keep costs down, shared services organizations must innovate, and ScottMadden can help.


Continue reading

Protected: Shared Services and Outsourcing Week 2019

March 7, 2019

This content is password protected. To view it please enter your password below:

Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.