Is your organization ready to implement a leading practices shared services delivery model? When organizations effectively implement a shared services delivery model, they can benefit from improved customer experience, better cost control, heightened scalability and integration, and improved transparency across enterprise data. In order to achieve these results, outlining a clear vision, maintaining support from stakeholders, forming an effective implementation team, calculating the benefits, and ensuring an effective framework for change are necessary elements for success. We have identified five key steps to ensure the successful transformation to a leading practices shared services delivery model.

There is significant pressure on organizations to be financially nimble, lead the people and cultural aspects of the organization, standardize and globalize operations, consumerize service experiences, and cut costs. While meeting these new challenges, corporate functions providing internal service are also being required to be more business oriented. Terms like “strategic,” “business partner,” “scalable,” and “value-added services” are frequently used to describe the ideal functional organization.