There is more to technology selection and optimization than making sure your business has the latest tools. Technology has to contribute to your organization’s overall performance. At ScottMadden, we bring business knowledge to your technical problems, bridging the gap between business needs and technology solutions—and helping you get the full benefit of your technology investment. We operate as an independent advisor, focused on your needs—not a particular solution. We assess how technologies are deployed to support your business operations and key processes and how employees are currently using these systems. And we identify key gaps with your existing technologies and, as needed, bring knowledge across various application categories to facilitate the enhancement of existing technologies or the evaluation of new tools.
ScottMadden has a particular strength in helping clients select and implement new technologies. Our years of process redesign allow us to quickly understand your business and requirements and then immediately know how to use the various technologies to your advantage. We help you determine business requirements, identify appropriate vendors and products, facilitate the selection process, design the best configuration, and facilitate testing of the system.
We have deep expertise with various HR technologies, including HRIS, HRIS self-service modules, talent management systems, and a variety of other solutions. Our experience with service center technologies is significant and includes portal, case management, knowledgebase, chat, document management, scanning, and optical character recognition. In addition, we have helped clients assess and optimize technologies in many areas of key finance processes (e.g., procure to pay, order to cash, record to report).
In the end, selecting the right technology and optimizing its functionality can lead to more efficient operations and reduce costs. And we can help you make it happen.