Practice Areas: Shared Services
Shared Services Capabilities
ScottMadden consultants possess deep expertise in the management functions of strategy, analysis, design, implementation and operations support.
- Shared Services Strategy—We can help you define the shared services mission and value proposition, create a business plan, and develop an implementation strategy. Our planning approach is based upon business fundamentals: investment, results, and bottom-line performance.
- Analysis—We can help you develop a comprehensive business case for implementing or improving shared services operations. We assess existing process effectiveness, benchmark against industry leaders and prioritize improvement opportunities and analyze process redesign investments.
- Shared Services Design—Our consultants are skilled at designing service delivery models and service centers for HR, F&A, and IT, and other shared services. We can help you identify and select shared services technology, as well as design an efficient organization to deliver the services.
- Implementation Support—Clients appreciate our ability to implement the programs we design. We balance project management expertise with solid change management techniques to ensure an effective implementation
- Operations Improvement—We can conduct operational audits for you to identify areas for improvement. Our recommendations focus on strategic direction, operating model, service delivery processes, technology application, management information, results measurement, and organizational effectiveness.