Practice Areas: Outsourcing
Outsourcing Implementation and Measurement
A poorly planned outsourcing implementation can upset the best business strategies and result in less than optimal performance, even from the right vendor. ScottMadden has the project planning and implementation experience to help ensure can you hit the ground running, thus securing the performance and cost savings desired in a timely fashion. We assist in preparing the detailed outsourcing implementation / cutover plans and, if you'd like, we can provide the project management and change management consulting.
We can help you achieve the objective of building a long-lasting and profitable relationship with vendors by employing proven change management techniques. ScottMadden can manage vendor relationships during transition to new delivery models, integrate processes and systems, and redesign and staff a new organizational structure for you. We utilize proven change management methods that can help ensure minimal disruption during implementation, laying the foundation for a long-lasting and profitable relationship.
Even the best outsourcing arrangements should be evaluated periodically for effectiveness. ScottMadden can assess service levels, delivery costs, and staffing levels and expertise to help you move forward with confidence. We administer surveys to your staff, their vendors, and their customers to accurately measure customer satisfaction against expectations and identify areas for improvement. Our assessment can help you refine performance management techniques to help ensure that product and service delivery supports your company's goals.