Insight

In a global business service model, travel and expense services typically fit in a transactional center, which can serve the global population. Many challenges exist with international travel and expense due to the complexities that come with a global p...

ScottMadden, Inc. was recently featured in the June 2013 issue of Electric Light & Power magazine. This issue highlighted ScottMadden’s recent report, “Coal’s Slow Burn” by Todd Williams, partner and fossil practice co-leader...

Service Delivery Model – the sixth topic in a series focused on the top 10 problematic areas facing utility supply chain managers today   Supply chain covers many activities that touch every part of an organization. Today, 86 percent ...

ScottMadden recently joined forces with SNL to present an interactive webinar, “Who killed electric demand? Will changes in usage ground utilities' prospects?” This 90-minute session provided an opportunity for industry experts to share ...

Have you ever wondered how the HR service center (HRSC) interacts with the Centers of Expertise (CoEs) in other companies? Shared services literature and consultants will advise that in a best practice HR service delivery model, the CoEs and the HRSC st...

Talent management continues to be a hot topic in the shared services industry and is one of the ways that leading shared services organizations (SSOs) are able to distinguish themselves and provide better value for their customers. This survey was admin...

If you are like most HR leaders, you ended 2012 by looking forward, thinking about the strategic goals for your HR organization for 2013. The strategic goals you chose were most likely shaped by a variety of factors, including the state of the economy, ...

ScottMadden engaged pre-conference workshop attendees of the 2013 Shared Services and Outsourcing Week Conference in a survey on shared services trends. This annual survey provides a snapshot of the current shared services market and compares how the re...