Services

Our management consulting services covers a broad base of areas such as: strategy and marketing development, operations and organization design, service center design and implementation, program management, operational audits, business case analysis, technology assessments, customer surveying and outsourcing analysis.

• Strategy/Marketing Development: We assist in determining a corporate or functional shared services approach. This ranges from setting up a shared services business unit to establishing a shared services operation
• Operations and Organization Design: We assist our clients to develop operating models, processes, organization structure, staffing levels, service level agreements, charge-backs, performance measures, facilities, and technology requirements
• Service Center Design and Implementation: We assist our clients in designing and implementing shared services centers, such as employee services centers, IT help desks, and accounting services centers
• Program Management: We often manage the transformation project for our clients. We build a detailed implementation plan and manage it with the client
• Operational Audit: We assess a functioning shared services operation against best practice models and suggest improvement recommendations
• Business Case Analysis: We are often asked to prepare a business case for moving toward implementing and improving shared services
• Technology Assessment: We conduct an assessment of technology capabilities and offer recommendations that enable shared services delivery options
• Customer Surveying: We have a web-based research methodology that measures internal customer satisfaction
• Outsourcing Analysis: We have a proven methodology and extensive database to assist our clients in exploring and implementing shared services outsourcing options