Information Technology

We build on a foundation of products and services to create a delivery system that is customer focused and efficient.

One of the best places to realize the benefits of shared services is in the management of information technology. Organizations spend millions of dollars each year on systems and projects that do not help them achieve their business goals. IT Shared Services provides vehicles for structured collaboration between the business and IT, leading to stronger alignment and higher investment returns. These vehicles include:

• Governance models
• Products and services
• Chargeback systems
• Service level agreements (SLAs)
• Business unit relationship management
• Performance management and balanced scorecard

ScottMadden business process consultants can work with you to design and implement these tools, with a focus on speed, simplicity and effectiveness. Our approach is service oriented, with a bias toward the basic principles of IT shared services:

• The business should drive decisions regarding new services
• IT's role is to lead the business to wise decisions
• Businesses should pay for what they use
• Governance is a shared activity between the business and IT
• Products and services are defined in customer terms