Multi-Function

ScottMadden moves shared services to the next generation by integrating finance, HR, IT, supply chain, and/or other general services into a single high-performance multi-function shared services operation.

Globally, there are now more multi-function shared services organizations than single-function ones. As one of the few consulting firms who has assisted companies since the inception of the shared services concept, ScottMadden does not just monitor trends—we create and influence shared services trends.

The corporate landscape is undoubtedly evolving to favor multi-function shared services models. Though the design and implementation may be more complex, there are numerous advantages to be gained such as:

Lower costs
Reduced management overhead
Better data for predictive analytics
Increased opportunities for end-to-end process organization
Improved workforce management through cross-training
Robust career path options
Shared call center system infrastructure
Shared facility infrastructure
Broader cross-functional continuous improvement
Optimized vendor relationships and management
Reduced report duplication

ScottMadden helps our clients design multi-function models from the ground up, as well as integrate existing single-function organizations. We also have experience maximizing scale and efficiency by designing global multi-function shared services operations. Embarking on a multi-function shared services project requires more planning, sponsorship, governance, and change management than a single-function model, and our consultants have the experience to get the project out of the gate.

We can help you with strategic planning, design, and implementation and also with addressing specific areas within the multi-function model, such as improving controls, phasing specific functions, optimizing geographic location, streamlining cross-functional transaction processing, implementing supporting technologies, developing service and pricing agreements, and designing customer care operations. Our consultants have deep functional expertise in finance and accounting, human resources, supply chain, information technology, and general/administrative services.

Invite us to work with you to define a future state multi-function model, develop a business case, and build a project plan. We’ll also be by your side to secure approval and help project manage the implementation.

We work step-by-step with our clients to ensure the project’s success. Our experienced consultants employ an adaptable framework to guide clients to the best decision for their unique situations. We employ deep cross-functional expertise to produce practical and measurable results.