Multi-Function
The most challenging shared services startups are those that include multiple functions under the shared services umbrella while yielding greater value and efficiency.
We help companies answer such questions as which functions to include, how fast to ramp up, what information is needed on workload and costs, and how internal customers should be engaged.
Designing a sound shared services infrastructure is critical to the success of a multi-function shared services initiative, as the infrastructure will be leveraged across all of the shared services functions. The ScottMadden shared services model includes the following infrastructure elements:
- Defined governance structure
- Clearly defined products and services
- Service-based costs
- Transparent pricing and billing
- Service level agreements
- Performance management and reporting
- Customer relationship management
ScottMadden can help you plan, organize, and launch multi-function shared services initiatives. We can help you answer key design and implementation questions, build your business case, help you create a sound infrastructure, and navigate the challenging change management issues.