Customer Surveys

Do you know what your customers think?

To be an effective shared services organization, a clear understanding of customer expectations is critical. ScottMadden’s survey methodology measures three key components: customer awareness and need, satisfaction with offerings, and satisfaction with interaction.

ScottMadden manages all aspects of the survey process including survey design, communications, deployment and administration, collection of data, analysis of results, and development of recommendations. We offer a full-service web-based approach that can be supplemented with other
collection methods to meet your needs.

We work closely with clients to ensure that the surveys extract useable information and customize the approach and questions to meet your needs. With our expertise in shared services, we are able to provide actionable recommendations built from the survey findings to help you improve specific issues identified by the surveys.

Our clients have successfully used our customer surveys as part of ongoing customer satisfaction programs to ensure alignment with customers and continue to improve operations. Contact us to learn more.

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