Assessment

We assess existing process effectiveness, benchmark against industry leaders and prioritize improvement opportunities and analyze process redesign investments.

An assessment focuses on identifying the value of change in the services delivery model along with strategy confirmation to answer the typical client question: What value does the target services delivery model bring to my organization? The outcome should provide a roadmap as to where and how the services delivery capability is sourced... shared services, captive, outsource, or transformation as examples.

Serious questions are being asked by senior business executives of their business support functions:

• Do we have the most efficient service delivery model in place to drive change and innovation?
• How might we provide greater transparency and decision-making abilities to the business unit clients of our support services?
• To what extent are our capabilities scaleable yet flexible?
• How does our TCO (total cost of ownership) compare with those of marketplace references?
• Is it more effective and efficient to outsource or offshore certain back office functions?
• Is my organization ready for the change?
• What is the cost savings potential of outsourcing? Consolidating? Shared Services?
• What are the benefits and/or risks?

With each client opportunity, we bring industry expertise, practical experience and market leading practices related to creating actionable outcomes for improvement beyond the current environment.