Lessons Learned

ScottMadden has developed a report series highlighting lessons learned from our experience with building and improving shared services organizations. This series will highlight keys to success for many aspects of designing, building, and improving a shared services organization. Please check back as we will be adding to the lessons learned soon.

Lessons Learned:

• Developing a Realistic Plan and Forming the Right Team for Implementing or Improving Shared Services

• Using Metrics to Manage Shared Services Performance

• Measuring Customer Satisfaction