Talent Management as a Differentiator for Leading Practice Shared Services Organizations

April 2013

Findings and Trends from ScottMadden’s Talent Management Study

Talent management continues to be a hot topic in the shared services industry and is one of the ways that leading shared services organizations (SSOs) are able to distinguish themselves and provide better value for their customers. This survey was administered during Shared Services & Outsourcing Week 2013, hosted by SSON. Talent management was a prevalent topic on the conference agenda again this year. Survey results are compared to data collected in the first cycle of this survey conducted in 2012. Highlights from the survey are summarized in this report.

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