Shared Services Trends

April 2013

ScottMadden engaged pre-conference workshop attendees of the 2013 Shared Services and Outsourcing Week Conference in a survey on shared services trends. This annual survey provides a snapshot of the current shared services market and compares how the results have changed from prior cycles to identify industry trends.

In this survey, we examined topics including: scope of functions, maturity levels, future plans, implementation challenges, and the improvement and expansion of shared services organizations (SSOs). The majority of participants were focused on either expanding or improving their SSO. Process automation, standardization, and the addition or expansion of an analytics function were cited as the top three improvement strategies for SSOs.

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