Post-Launch Success Factors

November 2011

After you have launched an HR shared services operation, you must determine next steps. In addition to planning for the future, there are a number of aspects of running a shared services organization that are essential to success.

“Post-Launch Success Factors” is the sixth and final session of a free online HR Shared Services learning series that ScottMadden is presenting in partnership with Shared Services and Outsourcing Network (SSON). This presentation covers a variety of shared services infrastructure elements that should continually be managed, including: governance, performance metrics, performance management processes, and service level agreements.

For more in this series, please see:

Building a Business Case for Shared Services

HR Shared Services Technologies

The HR Business Partner

HR Shared Services Expansion

Shared Services Customer Satisfaction

view more

Contributing Authors

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