Management Model/Playbook Implementation and Development
ScottMadden has helped a number of utilities develop management models that standardize and improve performance. Contact us to learn how we can help support your utility operations projects.
At a Glance
Management Model/Playbook
Designed, in collaboration with the client, a company-wide management model/playbook that captured:
- Vision, values, and strategic focus
- All their ongoing programs and business philosophies
Long-Term Effects
Established a platform to foster long-term standardization and performance improvement
Performance Metric Improvement
Substantially improved performance in the first year with:
- 12 of 22 performance metrics improving to first quartile, half of which started below median
- Another six improved from below median to above median
Challenge
Despite 20 years of operations experience, a top-10 nuclear fleet operator realized that its performance relative to other nuclear fleets had declined. They had not leveraged synergies or best practices across their fleet, and their management was resistant to adopting new changes. ScottMadden was engaged by the organization for its management model expertise to help improve nuclear fleet organizational clarity, alignment, and standardization and improve overall performance.
Process
- Increased operational clarity, alignment, and standardization through implementation of the GOSP (Governance-Oversight-Support-Perform) model
- Realigned organization around 29 functional areas, each with a corporate lead and site lead to enable the model and deliver “200% accountability”
- Used extensive industry knowledge to identify best practices across the fleet and support functional areas as they formulated the desired future state
- Assisted client in the implementation of the future state by assisting in the project management across each functional area
- Developed and distributed to all employees a management model/playbook that captured the organization’s vision, values, and strategic focus areas as well as all the multiple programs and business philosophies, including the GOSP model, using targeted communications and rigorous change management
Result
- Designed, in collaboration with the client, a company-wide management model/playbook and functional area guidebooks for each of the 29 functional areas
- Established a platform to foster long-term standardization and performance improvement
- Improved 12 of 22 performance metrics to first quartile, with half from below median and another six improved from below median to above median within one year
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Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.