HR Shared Services Benchmarking – Results, Trends, and Key Metrics

June 2013

APQC Webinar Series

ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.

This webinar session, presented by Karen Hilton and Scott Manning, partners at ScottMadden, provided highlights from ScottMadden’s second annual Human Resources Shared Services (HRSS) benchmarking study conducted with APQC. This webinar showcased how the industry performs on key metrics related to staffing levels, costs, operating models, and service center performance, and it provided insights about the participants’ practices and scope of services. ScottMadden also covered trends related to the HRSS scope and use of self-service and technology as well as the organization and alignment of centers of expertise.

For more in this series, please see:

Next Generation Shared Services Centers

The Fundamentals of Designing, Building, & Implementing a Service Delivery Center

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