Shared Services Center Implementation

ScottMadden helped a government agency assess current plans for a multi-function shared services center, document the business case, develop a project plan, and provide project management support during implementation.

The Challenge

Shared services concepts were unknown to the client prior to service center design
The business model, which included chargebacks to various cost centers, was a change management challenge
The opening of the center, located in Mississippi, was delayed six months due to Hurricane Katrina

How We Helped

Reviewed and documented current operations
Compared the client-developed approach to shared services leading practices
Created and maintained a project plan focused on applying leading practices
Provided functional expertise and support to develop and implement critical shared services infrastructure and processes

Results

The center opened on March 1, 2006, and has successfully applied many leading practices
The center won honorable mention for "Best New Shared Services for North America" in 2007

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