13th Annual North American Shared Services & Outsourcing Summit

Preconference Master Class A – 2:00-6:30 PM Monday, September 28, 2009

SS101: The Fundamentals of Designing, Building and Implementing a Shared Services Operation

Sam Poston, Senior Vice President, ScottMadden

Shared Services often start as an opportunity to cut costs and consolidate staffing levels. Reducing costs and eliminating redundancy will always remain an important feature of SSCs. However when you are designing your Shared Services framework, you can build a structure that will allow for significant growth in scope and scale for the years to come without requiring the significant levels of restructuring. This classroom master class will focus on building a business case that will gain executive buy-in demonstrating how Shared Services will add value as well as achieve cost savings.
 

• Realize the importance of building a business case to support the implementation of shared services
• Create and maintain buy-in
• Instill a customer service culture in your team
• Source talent from beyond functional boundaries with shared service expertise
• Identify who your competitors are for you shared services center
• Build a shared services framework for growth

Preconference Master Class B – 8:00-10:45 AM Tuesday, September 29, 2009

Transformation Change Management: The Most Used, The Most Needed and the Least Trained Skill

Scott Manning, Partner, ScottMadden

Addressing business units’ reluctance to support Shared Services is a key concern for all stages of the Shared Services cycle. Ongoing people and change management within an organizational culture is critical for initial success and future growth. Change management is continually sited as one of the most needed and most challenging skills to master. During this workshop you will learn how to:

• Align all your stakeholders to one common vision
• Determine the goals and objectives for everything whether your SSO is ensconced into company culture or the initiative is new
• Utilize the tools and techniques for affecting change

Keynote Speech – 8:00 AM Wednesday, September 30, 2009

Sustainability as a Shared Service Sam Poston, Senior Vice President, ScottMadden
 

The objective of this keynote is to discuss a potential expansion of your shared services operation. A company’s sustainability approach and program will become more important over the next several years -- why shouldn’t shared services step up and deliver?

• Define the elements of sustainability and strategies for delivery
• Discuss the importance of sustainability, emphasizing the importance of it today
• Discuss how sustainability lends itself to a shared service
• Emphasize how sustainability fits into the shared services model
• Highlight how organizations are currently developing sustainability as a shared services function

For more information, download the conference brochure.  Contact us to receive a 40% discount on your conference registration.