HR Shared Services & Outsourcing Summit

May 15, 2017

Join us at SSON’s HR Shared Services & Outsourcing (HRSSO) Summit and leave with powerful insight that will help you advance your HRSSO knowledge.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code 21HRSS_SCOTTMADDEN during checkout.

Pre-Conference Workshop

How to Understand, Engage, and Satisfy Your Internal Customer

This workshop will discuss the various stakeholder groups and their interests, methods of engagement and feedback, customer satisfaction measurement, and use of metrics to provide insight into the customer experience.


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

Molly Donofrio, Director, ScottMadden, Inc.

Research Presentation

HR Shared Services Benchmarking – Approaches, Highlights, and Lessons Learned

What options are there for benchmarking your HR shared services organization? What are the latest HR shared services organization benchmarks? What are key lessons learned from applying benchmarks? The discussion will share highlights from ScottMadden’s HR Shared Services Benchmarking Study and findings from research and client engagements.


Jerred Crosby, Partner, ScottMadden, Inc.

Karen Hilton, Partner, ScottMadden, Inc.

HRSS organizations can take part in this complimentary benchmarking study before April 30 by clicking here. All participants will receive a detailed report on 36 metrics and all qualitative questions, which will allow practitioners to compare performance to peer group benchmarks and practices. Check it out!

For more information, please visit the event website.

Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.