News & Research: Client Successes

Case Study: Strategy and Organization Design Alignment

ScottMadden was engaged by a 400-person trading and marketing company to ensure that its organizational design was properly aligned with its revised strategy.

• Gas and electric market conversions were occurring slower than expected
• The new strategy focused on asset optimization
• Young, fast-paced, entrepreneurial organization
• Operations were evenly split between two cities
• The company had no clear, overall profit/loss responsibility and no asset management function
• Duplicate operations
• Significant organizational layers

• Conducted organizational design diagnostics to assess inefficiencies, interdependencies, and effectiveness (layers, spans, and costs)
• Restructured the organizational design to align it with strategy and key processes
• Re-staffed the organization along core competencies
• Planned the company's site transition

• The HR shared services call center was staffed and operational within two months
• Critical day-to-day HR services were now closer to the customer
• The realignment reduced the management head count by 79% and overall support headcount by 85%