News & Research: Client Successes

Case Study: Shared Services Center Implementation

ScottMadden helped a government agency assess current plans for a multi-function shared services center, document the business case, develop a project plan, and provide project management support during implementation.

• Shared services concepts were unknown to the client prior to service center design
• The business model, which included chargebacks to various cost centers, was a change management challenge
• The opening of the center, located in Mississippi, was delayed six months due to Hurricane Katrina

• Reviewed and documented current operations
• Compared the client-developed approach to shared services leading practices
• Created and maintained a project plan focused on applying leading practices
• Provided functional expertise and support to develop and implement critical shared services infrastructure and processes

• The center opened on March 1, 2006, and has successfully applied many leading practices
• The center won honorable mention for "Best New Shared Services for North America" in 2007