News & Research: Client Successes

Case Study: Shared Services Integration and Outsourcing

ScottMadden worked with one of the world's largest pharmaceutical companies to integrate two existing shared services operations post merger and select a single HR outsourcer.

• uThe merger created an opportunity to improve current practices
• uBoth legacy HR shared services delivery models had outsourced a portion of their delivery system 
  
• uManagement needed to determine which approach was the best and then migrate the other company to the new HR service delivery model

• uConducted an analysis of both legacy operations
• uDetermined outsourcing would remain a key element of the new service delivery model
• uDesigned and facilitated an RFP process to select a vendor
• uManaged the transition from existing service delivery model to the new model, including integration of delivery processes and systems, redesign of organization structure and staffing, and facilitation of change management efforts

• uTransitioned from existing model to a new model on time and on budget