News & Research: Client Successes

Case Study: P2P Process Review

ScottMadden was retained by a major southwestern electric and gas utility to review its end-to-end procure-to-pay (P2P) processes in support of a major enterprise resource planning (ERP) conversion.

• uManagement was engaged in a major project to transition to PeopleSoft Financial and HR applications. Retained a customized, internally-developed application for purchasing and work management
• uThe internal transition team was struggling over whether to configure the package to reflect their current practices, modify their practices to adopt those of leading companies, or adopt those built into the ERP vendors application
• uManagement retained ScottMadden to review the entire P2P process and work with the integration team to decide how to configure the system in a manner that best suited the company

• uWorked with executives to develop a future-state vision for P2P
• uDefined the P2P process, developed a detailed process decomposition, and established review teams to systematically examine each P2P sub-process/activity
• uIdentified current practices, leading practices, potential gains or losses in efficiency associated with changing practices, and any issues requiring executive decision for each sub-process and/or activity
• uPackaged and presented issues requiring executive intervention to the P2P executive steering committee
• uResolved issues and modified the ERP implementation workplan to accommodate leading practices

• uClarified future end-state for P2P practices
• uResolved numerous decisions regarding the appropriate P2P policies and practices
• uClarified key issues and necessary trade-offs
• uFostered accelerated decision-making regarding P2P software configuration and implementation issues