News & Research: Client Successes

Case Study: HR Service Delivery Model Review

ScottMadden helped a large consumer products company determine the appropriate HR service delivery model for its future needs.

• Management sought ways to increase efficiency and improve performance of the current HR service delivery model
• Company-wide, human resources had about 80 employees involved in benefits administration. The company was moving toward a more complex benefits plan structure, requiring a more consistent HR service delivery model
• HR desired a delivery model that would enable continued implementation of self-service technologies

• Conducted interviews with HR managers and staff to assess current state
• Analyzed existing work-load data from the HRIS
• Developed different scenarios for future-state HR delivery. Created business cases for each scenario
• Developed recommendations based on business case results
• Outlined a summary implementation plan with high-level initiatives

• Designed an HR service delivery model that would enable the organization to improve its services and focus on strategy
• Created a business case for a future-state HR model with a five-year NPV of nearly $7 million