News & Research: Client Successes

Case Study: Facilities & Services Organization Development Strategy Session

ScottMadden worked with a large state university to support its facilities and services organization development and create a shared services vision and plan that supported the university's strategic plan.

• A new university president with a mandate for change had been appointed
• An aggressive strategic plan was developed for the university, outlining the new president's vision and key initiatives
• Each department, including facilities and services, was challenged to create an organizational development plan that supported the university strategic plan
• The facilities and services organization, while improved in recent years, was ill-equipped to execute at the level dictated by the university strategic plan
• Substantial improvements to the facilities and services organization, processes, systems, and people were needed to meet the expectations of the new university president

• Helped the management team clearly define its shared services vision and plans
• Created strategic organization development initiatives to transform the facilities and services group to a top-tier performer
• Designated a dedicated resource within the organization to provide ongoing support

• The facilities & services organization is correctly perceived throughout the university as having a vision and a plan that will enable it to support the university's shared services vision and strategic plan
  
• The organization is aligned and motivated to substantially improve its performance and meet the increasing demands of the university
• The organization is equipped and resourced to meet future challenges