David Adams

David Adams is a director with ScottMadden, Inc. and has a diverse career background spanning several industry verticals including energy, utilities, and consumer packaged goods.  Over the past twenty years he has consulted extensively on meter-to-cash, customer care, information technology and finance and accounting functions with energy clients across North America. David has program managed several multi-year technology implementations, advised clients on the transition to shared service and outsourced service delivery models, and managed customer service operations for a retail electric provider in Texas’ competitive electric market.  Prior to joining ScottMadden, David was vice president, global delivery for a leading provider of outsourced customer care services to energy industry clients.  He started his career with FirstEnergy, where he held several marketing and customer care positions, including leading several of the company’s early demand side management and energy efficiency programs.  David earned a B.B.A. in marketing from Eastern Michigan University and holds an M.B.A. from Case Western Reserve University.