Doug Utley

Partner

Since joining ScottMadden, Doug Utley has specialized in organization design and staffing, process reengineering, and process automation. Mr. Utley has extensive experience in strategic and operational planning, organization design, concept marketing, and operational processes. He has done extensive work on designing, planning and implementing shared services centers. He has become a recognized leader in service center technologies and integration of multiple technology applications for service centers. His 25-year career in the U.S. Air Force included high-level policy formulation, organizational design, and strategic planning. He earned a masters in business administration from the Florida Institute of Technology and a bachelor of science degree in mechanical engineering from N.C. State University.

Specialties

Recent Assignments

Specialties

Shared services design and implementation
Shared services strategy
Shared services delivery systems
Human resources management
Organization design and restructuring
Financial business case and analysis

Recent Assignments

Assisted a large defense contractor with planning, design, and implementation of HR shared services
Facilitated business case, planning, design, and implementation of HR service center for a large health care company
Assisted an automotive parts manufacturer with HR shared services design, business case, and implementation
Assisted major government bureau in developing strategy and plan for building capability to improve services and reduce cost
Facilitated the design and successful implementation of HR shared services for a large electric utility composed of five independent operating companies. In this project, he assisted with design, reorganization, re-staffing, process reengineering, technology requirements and design, training and change management
Assisted a large entertainment company with formulation of security policy and implementation of security profiles that greatly improved security, especially in sensitive HR and payroll systems
Consulted with a governmental shared services organization to compare costs of service providers and recommended service consolidations at four overseas locations
Assisted a department of the U.S. government in conducting a comprehensive baseline of IT personnel, contracts, infrastructure, and costs
Assisted an electronics manufacturer in designing a technology suite for its new HR service center
Assisted a department of the U.S. government in developing plans and designing technologies to web-enable and improve efficiencies of administrative services
Managed the staffing, organization, processes and change management of an ERP support organization of a large forest products company
Managed the design, build and implementation of the employee service center for a large forest products company
Managed the design, reorganization and implementation of the shared services center for a large entertainment company

Contact Information

Phone

(919)781-4191

E-mail

dutley@scottmadden.com

v-card

Resume (PDF)

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