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Brad DeMent

Brad DeMent


Brad DeMent leads the multi-function shared services practice at ScottMadden and is also the leader of the Latin American shared services operations. With more than 15 years of domestic and international consulting experience, Brad brings extensive experience designing, improving, and merging shared services operations. Although his focus is on shared services strategy and implementation, Brad also has experience in building multi-functional shared services operations in Mexico, Central America, and South America. His areas of industry expertise include energy utilities, consumer products, pharmaceuticals, media/entertainment, manufacturing, and defense. Prior to joining ScottMadden, he worked for Booz Allen & Hamilton, where he managed several system-related projects for local, state, and federal governments. Brad earned a B.S. in industrial and systems engineering from the Georgia Institute of Technology, with a minor in industrial/organizational psychology. He has an M.B.A. with a focus on finance from George Washington and Marymount University, summa cum laude.

Recent Assignments
  • Multi-function shared services design and build
  • Global shared services business model design
  • Shared services improvement and expansion
  • Outsourcing advisory services
  • Organizational design and staffing
  • Performance management
Recent Assignments
  • Designed and implemented a multi-functional shared services operation for the largest dairy company in Colombia. Operations serviced Colombia, Venezuela, and Ecuador
  • Designed and implemented a multi-functional shared services operation for a chocolate and coffee company in Manizales, Colombia. Operations serviced Colombia, Venezuela, Ecuador, and Panama
  • Designed and implemented a purchase-to-pay shared services center in San Pedro Sula, Honduras for the second largest beer distributer in the world. Operations serviced Honduras, El Salvador, and Panama
  • Redesigned finance and IT organizations for a building products and ceramic company in Colombia
  • Designed a multi-function shared services operation for a large pharmaceutical division in Colombia servicing Peru, Ecuador, and Venezuela
  • Designed a multi-function shared services operation for the largest food products company in Ecuador
  • Designed and implemented a financial shared services center for a leading German automobile manufacturer
  • Designed and implemented a multi-function shared services center in Mexico for a manufacturing company
  • Designed and planned a new financial shared services center for one of the largest bedding manufacturers in the country. Determined scope of services for incorporation and designed a new customer care organization
  • Identified internal and customer facing improvements for a financial shared services center in the news/entertainment industry. Implemented a new organization, service agreements, performance management plans, and a central call center in a six-month timeframe
  • Consolidated two service centers following the merger of two of the largest pharmaceutical companies in the world. Selected vendors and integrated systems, processes, and organizations
  • Planned and project managed the consolidation of two financial shared services centers after a merger between two pulp/paper companies. Designed new organization, compensation structures, and consolidated processes
  • “Next Generation Shared Services Design and Build.” IQPC Shared Service Conference. March 2012
  • “Globalize and Optimize Your Shared Service Operations.” Nearshore Americas. February 2012
  • “Shared Services, Putting the Right People in the Right Jobs.” SSON. February 2011
  • “The Secret Behind Chile’s Thriving Outsourcing Business.” Nearshore Americas. January, 2010
  • “Building a Next Generation Finance & Accounting Service Center.” IQPC Shared Service Conference. June 2002
Contact Information