Case Studies

ScottMadden worked with a voice (VoIP) and broadband Internet services provider focused on small businesses to improve customer support and drive scalability in their call center.

ScottMadden assisted a large, government-owned integrated electric and water utility in assessing the current state of its internal supply chain operations and developed recommendations to improve the availability and reduce the cost of materials and servi...

ScottMadden assisted a large, government-owned integrated electric and water utility in implementing the first 90 days of a broad transformation program for its supply chain organization.

ScottMadden assisted a large, multi-national EPC contractor in assessing the current state of its procurement and materials management organization. ScottMadden developed recommendations to improve systems and processes and to improve the organization&rsqu...

ScottMadden was retained by a large nuclear operating company to conduct a comprehensive assessment of its internal supply chain operations. The team reviewed both procurement and materials management functions and developed recommendations to improve the ...

ScottMadden assisted a nuclear power generation facility in establishing a project management office, including the development of appropriate processes, tools, and metrics for project teams and the governing project management office.

ScottMadden assisted a fully-integrated, not-for-profit health care provider in assessing the current state of its decentralized HR service delivery model and developing a business case to support the development of a shared services center.

ScottMadden was asked by a major investor-owned utility to provide an assessment of the performance and integration of a recently signed alliance partner during an outage at one of the utility's generating facilities; to perform a work sampling on the craf...