Case Studies

ScottMadden worked with a global defense company to design HR service center (HRSC) processes used to deliver services. The project involved identifying processes, documenting current state processes, researching leading practices, and designing a final ha...

ScottMadden worked with one of the world’s largest networks of travel brands, content, and service offerings to support the consolidation of two procurement organizations which was being undertaken as part of a pending merger.

ScottMadden conducted an assessment of a multi-function shared services organization for a top aerospace and defense contractor.  The work included a current state review of service offerings, delivery channels, customer satisfaction, and technologies...

As part of an effort to transform the finance and accounting organization, ScottMadden worked with a large design, manufacturing, distribution, and retailing company to assess payroll activities against best practices, identify and prioritize opportunities...

ScottMadden worked with a voice (VoIP) and broadband Internet services provider focused on small businesses to improve customer support and drive scalability in their call center.

ScottMadden assisted a large, government-owned integrated electric and water utility in assessing the current state of its internal supply chain operations and developed recommendations to improve the availability and reduce the cost of materials and servi...

ScottMadden assisted a large, government-owned integrated electric and water utility in implementing the first 90 days of a broad transformation program for its supply chain organization.

ScottMadden assisted a large, multi-national EPC contractor in assessing the current state of its procurement and materials management organization. ScottMadden developed recommendations to improve systems and processes and to improve the organization&rsqu...