Electrical Utility, Corporate Environment Services Customer Engagement Plan
ScottMadden assisted a large integrated electric utility to develop a customer engagement process for its environmental services group.
Employee Service Center Process Documentation Improvement
ScottMadden worked with the employee service center of a major entertainment production studio to revitalize business process documentation.
HR and Payroll Shared Services Implementation
ScottMadden supported a large entertainment and broadcasting company with the build and launch of a new human resources and payroll shared services center and the refinement of the company’s existing service delivery model.
Project Controls Assessment: Fossil Generation Capital Projects
ScottMadden supported a large public utility in establishing a project management office (PMO) to oversee large capital investments in their fossil generation fleet to meet their clean air strategies.
Fossil Power Fleet Ash Management Remediation Assessment
ScottMadden led a third-party progress assessment of a large public utility’s fossil power fleet’s coal combustion product (CCP) remediation efforts.
Customer Care (Service) Center Implementation Plan
ScottMadden was selected to work with an internet and communication services provider to plan for the implementation of a new customer care center to accommodate expected customer growth.
Transmission Operating Strategy Development
ScottMadden assisted a start-up southwestern transmission company in developing its operating strategy and formulating implementation plans for the build-out of its systems, facilities, organization, and procedures.
Business Process Improvement
ScottMadden managed a multi-team project for a leading gas LDC to assess its current state processes, functions and organizations, and develop future state designs and business cases to support implementation of business process improvement initiat...