Case Studies - ScottMadden

Electrical Utility, Corporate Environment Services Customer Engagement Plan

ScottMadden assisted a large integrated electric utility to develop a customer engagement process for its environmental services group.

Employee Service Center Process Documentation Improvement

ScottMadden worked with the employee service center of a major entertainment production studio to revitalize business process documentation.

HR and Payroll Shared Services Implementation

ScottMadden supported a large entertainment and broadcasting company with the build and launch of a new human resources and payroll shared services center and the refinement of the company’s existing service delivery model.

Project Controls Assessment: Fossil Generation Capital Projects

ScottMadden supported a large public utility in establishing a project management office (PMO) to oversee large capital investments in their fossil generation fleet to meet their clean air strategies.

Fossil Power Fleet Ash Management Remediation Assessment

ScottMadden led a third-party progress assessment of a large public utility’s fossil power fleet’s coal combustion product (CCP) remediation efforts.

Customer Care (Service) Center Implementation Plan

ScottMadden was selected to work with an internet and communication services provider to plan for the implementation of a new customer care center to accommodate expected customer growth.

Transmission Operating Strategy Development

ScottMadden assisted a start-up southwestern transmission company in developing its operating strategy and formulating implementation plans for the build-out of its systems, facilities, organization, and procedures.

Business Process Improvement

ScottMadden managed a multi-team project for a leading gas LDC to assess its current state processes, functions and organizations, and develop future state designs and business cases to support implementation of business process improvement initiat...